Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To request a return, please contact us at info@marloweus.com before shipping the item. Once your return request is approved, we will provide the return address and instructions.

Customers are responsible for purchasing and providing their own return shipping label and for all return shipping costs. We strongly recommend using a trackable and insured shipping service, as Marlowe is not responsible for packages that are lost, delayed, damaged, or not received.

Items returned without prior authorization will not be accepted.

For any questions regarding a return, please contact us at info@marloweus.com.

Damages and Issues

Please inspect your order immediately upon delivery. Contact us as soon as possible if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

If the return is due to a confirmed defect, damage, or fulfillment error caused by Marlowe, we will provide the appropriate return instructions.

Exceptions and Non-Returnable Items

We do not accept returns, refunds, or exchanges on gift cards or items purchased at a discounted price.

Any product purchased using a promotional code, automatic discount, markdown, seasonal promotion, limited-time offer, or sale event—including Black Friday, Cyber Monday, holiday promotions, or similar campaigns—is considered FINAL SALE.

Final-sale items are strictly non-returnable, non-refundable, and not eligible for exchange.

By completing the purchase of a discounted item, the customer acknowledges and agrees to these terms.

Exchanges

The fastest way to receive a different item is to return the eligible item currently in your possession. Once the return has been received, inspected, and approved, you may place a separate order for the new item.

Customers are responsible for the cost of returning the original item and for any shipping charges associated with the new order.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, merchandise shipped into the European Union may be cancelled or returned within 14 days of delivery, for any reason and without justification.

The item must be in the same condition in which it was received: unworn, unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Unless otherwise required by applicable law, the customer is responsible for arranging and paying for return shipping.

Refunds

We will notify you once your return has been received and inspected and will confirm whether the refund has been approved.

If approved, the refund will be issued automatically to the original payment method within 10 business days. Original shipping charges and return shipping costs are non-refundable unless the return resulted from a confirmed error by Marlowe or applicable law requires otherwise.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@marloweus.com.